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Delivery

We aim to dispatch your order and have it to you the next day when orders are placed befor 3pm.

where stock items are out of stock we will contact you and let you know a delivery date. This is usually no longer that 48 hours. 

Returns

At Sale Hydro Ltd we love hearing from our customers that have had a great shopping experiance but we also like to reasure them that we will be there when things dont go to plan.

If you are not satisfied with any item you have purchased from Sale Hydro Ltd please contact customer suport team on 0161 9739899 within 30 days, give us as much infomation on the reason you would like a exchange or refund as you can and we’ll inform you on how to return your item to us, which must be unused and in its original packaging.

All items purchased online can also be returned instore

Sale Hydro Ltd cannot be held responsible for any damaged caused by you (the customer) through improper use or neglect.

Some items have specific return procedures

Electrical

Electrical items like ballasts and fans, come with a manufacturers warranty (1-5 years depending on manufacturer), faulty items have to be tested prior to agreeing an exchange or refund.

In some cases, the item will need to be returned to the manufacturers testing department before a refund or exchange can be issued.

Liquids

We CANNOT give an exchange or refund on ANY LIQUIDS, this includes all nutrients and supplements.


Lamps and Bulbs

Unfortunatly we are unable to isssue refunds or exchanges on bulbs as they are checked prior to dispatch.

When returning reflectors they must be returned with the packaging


with all returns a valid recipt is the only proof of purchase that will be excepted


All returns should be sent to the following address:


Sale Hydro Ltd
71, Dane Road
Sale
Cheshire
M337BP