MOST domestic (U.K.) orders are shipped within 1-10 business days of receipt. Most receive their packages anywhere from 2-5 business days from the time of placing their order depending on availability of which you will be made aware. The variable in time is due to whether the package is being shipped during a weekend or holiday, which adds several days to the process. It also matters how far of a distance the package needs to travel to get to its destination and also the method of payment for those who pay with e-cheques. Some products are shipped directly from the manufacturer. If your order doesn't arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location. Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will try to contact you. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order as soon as possible

Safe shipping We box all orders in non-descript packaging. We believe that our customers' privacy is of the utmost importance. We have been shipping for years and we know how to ship our products to you in a safe and successful manner. We use copious amounts of tape on all corners and seals. We also make sure to tape up the bottle caps on any liquid products in order to further prevent any chance of spilling.

Signature Required on Most Orders Most of our shipments contain valuable equipment or growing supplies. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to assume the risks of delivering your order without a signature, you may authorize us to arrange for a delivery that does not require anyone to be at the delivery address. Contact Us for details and the applicable terms and conditions.

Different billing and shipping address Due to the heavy level of credit card fraud, and a concern for our customers' credit protection, it is our policy to verify all orders with different shipping and billing addresses prior to shipping. If you submit an order with a different billing and shipping address, please be advised that we must receive this authorization form from you prior to shipping. Please include a copy of the front and back of your Credit Card and photo ID with this signed form. You may email it to us at care@salehydroponics.co.uk

Overnight / rushed shipping Overnight and Second-Day shipping refers to the time after your package leaves our warehouse. We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to receive the order, process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping. Fastway Couriers picks up and delivers packages Monday thru Friday only. This means that if you place an order, it will arrive 2 business days after the package has been picked up from our warehouse. An example: if you place an order at 3:00 p.m. GMT time on a Wednesday, we will process and pack your order immediately, but Fastway Couriers will probably have already picked up for the day, which means that your order will be picked up the following day, in this case Thursday. Your package will take 2 business days to get to you, from Thursday, all day Friday and the following Monday. If Monday is a holiday, you would receive your package on Tuesday, almost a full week from the time you placed your order.

Fastway Couriers Fastway Couriers picks up and delivers packages from Monday thru Friday, except for holidays. If you place an order on Friday afternoon, your order will not be processed until the following Monday. We will send you a tracking number as soon as your order has been shipped. If you'd like to track your package, you can log onto the Fastway Courier website at http://www.fastwaycouriers.co.uk/.

Address Corrections Additional charges may be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!

Delivery Failures Failure to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped. If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge.

Freight Service Large products may require freight service. If this is the case with your order, we will find the most economical means of getting it to you. Shipping costs may vary according to size, weight, and distance. Orders of £2000 and above are eligible for shipping via freight pallet at a cost of £35 per pallet. No items will be shipped out separately the entire order will wait until it is 100% in stock at the warehouse complete at that point, it will be shipped out all at once. If a customer requires faster shipping we can ship it out and charge regular Parcel Force rates. -once the pallet leaves our Manchester warehouse, it will take between 5-10 days to arrive.

Shipping Charges We charge a £6.95 handling charge on all purchases. This charge allows us to keep our prices low. It also allows us to pack your order with qualtiy, environmentally friendly materials. Please keep in mind that shipping costs are automatically calculated based on weight, distance, and the type of service you specify. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second, additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order. Our shipping policies and prices are subject to change without notice.

To place an order by mail:
Sale Hydroponics
71 Dane Road
Sale,
M33 7BP

Damaged Shipments Damaged shipments should be called to our attention and a new replacement will be sent immediately. Shipping damages must be claimed within 7 days from delivery date of merchandise. Carriers will not accept damage claims made after the delivery is completed, so check you packages carefully upon opening to be sure that no damage has occurred.

Communication We communicate with you primarily by email. Please provide an accurate email address with your order. We encourage you to provide an accurate email address and to investigate your internet browser and security programs to ensure that you will receive emails from us regarding your order and shipment(s).